Privacy Policy

Elite Elevation Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use GrantOS™, located at grantosai.com.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

A. Information You Provide Directly

• Full name and email address (when you sign up or contact us)
• Phone number (if provided during registration or checkout)
• Billing and payment information (processed securely through Stripe)
• Profile information and account preferences
• Messages, feedback, or support requests you send us
• Grant-related content you submit, upload, or generate within the platform, including business information, organizational details, and application drafts

B. Information Collected Automatically

• IP address and approximate location data
• Browser type, device type, and operating system
• Pages visited, time spent, and actions taken within our Services
• Referring URLs and exit pages
• Cookies and similar tracking technologies (see Section 7)

C. Information from Third Parties

• If you log in via a third-party service (e.g., Google), we may receive basic profile information from that provider
• Analytics and advertising partners may share aggregated data about how users interact with our Services

2. How We Use Your Information

• Provide, operate, and improve our Services
• Power AI-assisted grant discovery, drafting, and management features within GrantOS™
• Process transactions and send related confirmations and receipts
• Send you account-related communications, updates, and support messages
• Send marketing and promotional communications (only with your consent where required by law)
• Analyze usage patterns to improve the user experience
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with applicable laws and regulations
• Respond to your inquiries and provide customer support

3. How We Share Your Information

We do NOT sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Stripe — for secure payment processing
• Google Analytics — for usage and performance analysis
• GoHighLevel — for customer relationship management and marketing automation
• Anthropic (Claude API) — for AI-powered grant assistance features
• OpenAI API — for AI-powered grant assistance features
• Perplexity API — for AI-assisted research and grant discovery features
• Hosting & Infrastructure Providers — for platform delivery and data storage

These providers are contractually obligated to keep your information confidential and use it only to provide services to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see Section 8 — Your Rights).

5. Data Security

• SSL/TLS encryption for data transmitted to and from our Services
• Secure storage with access controls limited to authorized personnel
• Regular security reviews and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk.

6. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or 16 where required by applicable law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@eliteelevationgroup.net and we will delete it promptly.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather analytics. Cookies are small files stored on your device.

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how users interact with our Services (e.g., Google Analytics)
• Marketing/Advertising Cookies: Used to deliver relevant ads and track campaign performance, including retargeting via Facebook Pixel and Google Ads
• Preference Cookies: Remember your settings and preferences

You may disable cookies through your browser settings. Note that disabling cookies may limit certain features of our Services. By continuing to use our Services, you consent to our use of cookies as described here.

8. Your Rights & Choices

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in our emails
• Restrict Processing: Request that we limit how we use your data in certain circumstances

To exercise any of these rights, contact us at info@eliteelevationgroup.net. We will respond to your request within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do NOT sell personal information. To submit a CCPA request, contact us at info@eliteelevationgroup.net.

10. EU/UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to access, rectify, erase, and port your data, and to lodge a complaint with your local supervisory authority.

Our legal basis for processing your personal data includes: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, and (d) our legitimate interests. Data transfers outside the EEA are protected by Standard Contractual Clauses or other appropriate safeguards as required by applicable law.

11. Links to Third-Party Sites

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

Elite Elevation Group
2615 Peachtree Industrial Blvd Ste. J #3030
Duluth, GA 30097
Email: info@eliteelevationgroup.net
Website: grantosai.com / eliteelevationgroup.net